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Shipping Policy

Last updated: December 6, 2024

At HandmadeByEllie, we strive to provide a seamless shopping experience by processing and shipping your order as quickly as possible. Below are the details regarding order processing, shipping times, and additional information about customs and import duties.

1. Order Processing Time

After receiving your order, I work to fulfill it promptly. This includes processing any personalization requests, creating your unique designs, and preparing your package for shipment.

  • Processing Time: 1 to 3 working days from the time your order is placed.
  • You will receive a notification once your order has been shipped.

2. Shipping Times

The delivery time depends on the carrier and the destination country. Below is an estimated timeframe for when you can expect your order after it has been shipped:

  • The Netherlands, Belgium, Luxembourg, Germany: 1 to 3 working days
  • Rest of EU Zone 1 (Austria, Denmark, France, Italy, Monaco, Poland, Portugal, Spain, Sweden, United Kingdom): 4 to 7 working days
  • EU Zone 2 (Croatia, Czechia, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Norway, Slovakia, Slovenia, Switzerland): 5 to 8 working days

Please note that these are estimated delivery times, and delays may occur due to unforeseen circumstances such as weather conditions, customs inspections, or carrier issues.

3. Customs and Import Duties

For orders shipped to non-EU countries (e.g., Switzerland), you may be required to pay customs fees or import duties when your order arrives.

  • Responsibility: These fees are your responsibility and are not covered by HandmadeByEllie.
  • Customs Declaration: We will handle the necessary customs declaration when shipping your order within Europe to ensure a smooth delivery process.

We recommend checking your country’s customs policies for more information on potential charges.

4. Additional Information

  • Shipping Confirmation: Once your order has been shipped, you will receive an email confirmation with tracking information (if available).
  • Delays: If your order experiences delays beyond the estimated timeframe, please contact me at info@handmadebyellie.shop, and we’ll do our best to assist you.

Questions?
If you have any questions about this Shipping Policy or your order, feel free to contact me at info@handmadebyellie.shop.